At Print Soft Tech, we aim to provide a transparent and reliable customer experience. This Refund & Return Policy explains the conditions under which orders may be cancelled, products returned, replacements requested, and refunds processed.

Please read this policy carefully before placing an order through our website.

1. Order Cancellation

Customers may request cancellation before their order has been dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. Any eligible cancellation or refund will be handled according to the applicable order conditions and this policy.

2. Return Eligibility

A return or replacement request may be considered in the following situations:

• The product received is damaged during delivery.
• The product delivered is different from the product ordered.
• The product has a verified manufacturing defect, subject to applicable warranty terms.
• The product is otherwise eligible for return under the terms communicated at the time of purchase or applicable law.

Return requests should be submitted within 7 days of delivery, unless a different period is specified for the product or required by applicable law.

3. Conditions for Returns

To help us process a return request, customers should ensure that:

• The product is in its original condition, wherever applicable.
• Original packaging, accessories, manuals, and included items are retained.
• Proof of purchase or order details are available.
• Clear photographs or videos are provided when reporting damage, defects, or incorrect products.

All return requests are subject to review and verification. Any return conditions will be applied in accordance with applicable consumer protection requirements.

4. Non-Returnable Products

Certain products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

These may include:

• Opened or used ink cartridges, toner cartridges, and other consumables.
• Downloadable software, digital products, and activated licence keys.
• Specially configured or customised products.
• Products damaged due to misuse, improper installation, or unauthorised modification.

Manufacturer warranties and statutory consumer rights remain unaffected by these exclusions.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number, a description of the issue, and supporting photographs or videos where available.

After reviewing your request, Print Soft Tech may offer an appropriate resolution, such as a replacement, repair, or refund, depending on the circumstances, product availability, warranty terms, and applicable law.

6. Refund Policy

Refunds may be issued when:

• An eligible order is cancelled and the cancellation is approved.
• A return is approved and a replacement or repair is not an appropriate resolution.
• An order cannot be fulfilled by Print Soft Tech.
• A refund is otherwise required under applicable law.

Approved refunds will generally be processed through the original payment method wherever possible.

7. Refund Processing Time

Once a refund is approved, we will initiate the refund within 7–10 business days.

The time taken for the amount to appear in your account may vary depending on your bank, payment gateway, or payment provider.

If your refund has not been received within the expected timeframe, please contact our support team with your order details.

8. Return Shipping Charges

Return shipping arrangements and costs will depend on the reason for the return and the circumstances of the order.

Where a return is required because an incorrect or damaged product was supplied by us, we will communicate the appropriate return arrangements.

For other approved returns, shipping charges may be the customer’s responsibility, subject to the terms disclosed at purchase and applicable law.

9. Product Warranty

Some products may be covered by a manufacturer’s warranty. Warranty coverage, duration, and claim procedures vary by manufacturer and product.

Customers should refer to the warranty documentation supplied with their product or contact the relevant manufacturer for assistance.

A manufacturer’s warranty does not replace any consumer rights available under applicable law.

10. Products and Services Listed on Our Website

If Print Soft Tech provides informational content, product comparisons, or external links to third-party sellers, purchases made through those external websites will generally be governed by the respective seller’s refund and return policy.

Print Soft Tech will identify its role in any transaction as clearly as possible. If we do not directly sell a product, we cannot independently guarantee the return, replacement, or refund terms of a third-party seller.

11. Contact Us

For questions regarding cancellations, returns, replacements, or refunds, please contact us:

Brand: Print Soft Tech
Email: [Your Support Email]
Phone: [Your Contact Number]
Website: [Your Website URL]
Business Address: [Your Registered Business Address]

Please include your order number, where applicable, to help us assist you efficiently.

Print Soft Tech reserves the right to update this policy when necessary. Any revised version will be published on this page with the updated date.

Thank you for choosing Print Soft Tech.